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SearchLever Troubleshooting
A cookie is written to your computer when you customize SearchLever. If your attempts to customize SearchLever have failed, it means that this cookie either can't be read or isn't present on your computer. This page will help you correct that problem.

Overview
Customizing SearchLever requires your preferences to be stored in a small computer file called a cookie. Because different computer operating systems and browsers handle cookies in slightly different ways, there is a possibility that this feature may not work on your computer. Here is a step-by-step guide to overcoming the technical problems most common to cookie storage...

1. Make sure that you're using the same computer.
Any customizing that you do to SearchLever will only be available on the same computer from which you saved those changes. If you want to use those same custom settings on a different computer, please see SearchLever's Sharing page.

2. Eliminate the possibility of temporary memory problems.
Temporary memory (RAM) problems can lead to unpredictable operation of any or all programs running on your computer. These errors can occur as the result of programs terminating unexpectedly, errors occurring in currently running programs, new program installations, or temporary power interruptions. To insure that memory problems aren't affecting your system's ability to process cookies, close all programs, reboot your computer, and then try again. This is always a good first step when diagnosing any computer problem.

3. Make sure that your browser is set to accept cookies.
If you aren't able to successfully customize SearchLever, it could be because the privacy setting on your browser is set too high to allow your computer to accept SearchLever's cookie. Lowering this setting and/or instructing your browser to specifically accept SearchLever's cookie may resolve your problem. Here's how to find and make this adjustment on the most popular browsers:

Firefox
Using the menu at the top of your browser, click on Tools/Internet Options/Privacy/Cookies. Select until they expire from the Keep Cookies: dropdown. Make sure Allow sites to set cookies is checked, or click the Exceptions button, enter www.searchlever.com and click the Allow button.

Internet Explorer
Using the menu at the top of your browser, click on Tools/Internet Options/Privacy. We recommend using a setting of "Medium". Anything higher may adversely effect how the cookie is being handled by your system. Next, click the Edit... button under Websites. Then enter www.searchlever.com and click the Allow button, then OK.

Mozilla
Using the menu at the top of your browser, click on Tools/Cookie Manager/Manage Stored Cookies/Cookie Sites. Then enter www.searchlever.com and click the Allow button.

Netscape
Using the menu at the top of your browser, click on Tools/Cookie Manager/Unblock Cookies from this Site while visiting SearchLever.com.

Most other browsers will also have similar settings to those listed above.

4. Make sure that you haven't exceeded your operating system's storage quota.
Many computer operating systems also place a limit on the total number of cookies that your computer will store and/or the total amount of disk space the cookies can occupy. Exceeding these limits can cause your computer to reject both new cookies and any changes to existing ones. To insure that this isn't occurring, delete any unneeded cookies from your computer. To do so, open the folder that contains your cookies. (If you're using Windows XP, the path to that folder will be something like C:\Documents and Settings\Yourname\Cookies.) You may have hundreds, or even thousands, of cookie files. Each will have a filename that includes the name of the website that created it. Delete any that are from sites that you don't regularly visit. After deleting these cookies, close all programs, reboot your computer, and try again.

5. Make sure that your cookie file isn't too large.
If a SearchLever cookie exists on your computer, its size is reported in the box at the top of this page. Most computers will accept cookies up to approximately 4000 bytes in size (although some operating systems and browsers limit it further). This is enough space to store all of SearchLever's included search engine settings, plus two or three dozen Custom Entries. However, if you've added a large number of Custom Entries, your SearchLever cookie may exceed that size.

Some computers either delete, corrupt, or refuse to accept cookie files if they exceed the maximum allowed size. This may cause SearchLever to suddenly stop recognizing your custom settings. If this happens to you, the only reliable way to correct this problem is to delete SearchLever's cookie and start over. Here are the steps for doing that...

  1. Note the size of your SearchLever cookie, reported at the top of this page. (This same problem is likely to occur again if the cookie gets that large, so you'll want to keep your SearchLever cookie smaller than that in the future.)
  2. If you haven't already done so, try to use SearchLever's Sharing feature to make a record of your customizing changes. This feature may still work on your system, and will make it easier to redo your customizing.
  3. Close all browser windows, and then manually delete SearchLever's cookie. You'll probably have to use a file browser on your computer to find it. It will be in a folder with all of your other cookies. If you're using Windows XP, the path to that folder will be something like C:\Documents and Settings\Yourname\Cookies. The cookie will have a name similar to yourname@searchlever[1].txt or yourname@www.searchlever[1].txt. It's also possible that there is more than one version of this file. Delete any file that you find in your cookie folder that contains "searchlever" as part of the filename.
  4. Rebuild your SearchLever by importing some or all of your original customized settings, using the special links created in step 2.

6. Make sure that another program isn't blocking or deleting the SearchLever cookie.
Some 3rd-party software, including certain Internet security programs and pop-up killers, will prevent cookies from being written. If you use software of this type, make sure that it's configured to allow cookies from SearchLever.com.

7. If all else fails, try another computer/browser.
You may be able to avoid cookie problems by accessing SearchLever from a different computer or with a different browser.

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SearchLever is a free online tool from the creators of NutritionData and BetterFitnessProducts.
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