CRM: which brands AI names

Which CRM platforms AI assistants recommend to B2B SaaS buyers.

ChatGPT, Gemini, Perplexity (gpt-4o-mini with web search · gemini-2.5-flash grounded in Google Search · sonar) · October 2026 · 90 answers across 15 queries

Share of voice

1HubSpot100% (90/90)

2Pipedrive94.4% (85/90)

3Salesforce92.2% (83/90)

4Zoho CRM85.6% (77/90)

5Freshsales66.7% (60/90)

6monday CRM44.4% (40/90)

7Microsoft Dynamics 36538.9% (35/90)

8Attio35.6% (32/90)

9Close35.6% (32/90)

10Insightly25.6% (23/90)

11ActiveCampaign24.4% (22/90)

12Copper18.9% (17/90)

13Keap11.1% (10/90)

14Folk10% (9/90)

Sources AI leaned on

The third-party sources named most often in these answers. If you want to be cited, these are where to earn presence.

TechRadar · 23G2 · 4PCMag · 2

Methodology

We ask an AI assistant the same set of 15 real buyer-intent queries that B2B teams use when evaluating crm tools, repeated across passes for stability. We then measure each brand's share of voice — the percentage of answers that name it — using exact name and alias matching. Each edition is a dated snapshot; see the measurement date above.

The queries we ask

· best CRM for B2B SaaS
· best CRM for startups
· top CRM software 2026
· best CRM for small business
· best sales CRM
· CRM with the best automation
· best CRM for sales teams
· affordable CRM for startups
· best CRM for B2B sales
· easiest CRM to use
· best CRM with email integration
· top CRM platforms for tech companies
· best CRM for pipeline management
· best CRM for revenue operations
· best CRM for scaling startups

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